Documentary of Rock Balancing by artist Kent Avery in Stanley Park, Vancouver....
Sunday, 30 December 2012
BAKERY CUSTOMER SERVICE SKILLS IN JAPAN
Posted by info on 04:01
This lesson will help you learn appropriate responses after a customer accidentally dropped some bread on the floor.
It
is common for customers to choose some items from bread display racks
and put them in serving trays using tongs and then go to the cashier
counter to pay when buying bread at bakeries.
If you force customers to pay for the goods that cannot be eaten anymore, will they ever come back to your store again?
Such
an inappropriate response may make and spread rumors that you did not
respond appropriately, and consequently lose customers.
In order
to keep customers from having negative feelings and keep them happy and...
