1. But, they're the cheapest!
As the old adage goes, the cheapest is the most expensive. I mean, it's old, and an adage for a reason, it's true! The cheapest companies often have a revolving door of unsatisfied contractor employees- not the guys you want to trust with your precious paperwork, critical items or anything else. More reputable services are usually priced accordingly. Some extra spending is worth its weight in gold when your critical items and reputation are on the line.
2. They answer the phone with a "yeah, hold on."
This isn't your local pizza place. Being dismissed before you even get to "hello" is probably a sign of the direction of your future business relationship. Phone skills are just one aspect of customer service. But you can be sure if talking on the phone is a chore for them, they won't treat the delivery of your item much differently.
3. Their idea of a half hour is really 3 hours.
Nobody likes lip service, well, of the business kind at least. Don't you wish more companies would realize that a little honesty goes a long way? Sure, not many will complain when a half hour is actually 45 minutes, but any more than that and they're pushing it. Time is money- a well-worn cliche for a reason.
4. The car they pull up in looks like it came back from the future after barely surviving World War III.
Reliability is a big deal here. And if they don't care enough to run a decently operating vehicle, they probably don't care much at all. Some people run their businesses and vehicles by a thread and hire contractors that do the same. Their lack of vehicle maintenance can wind up costing you money, time, or an important client that you just can't afford to lose. Make sure your courier runs updated and varied vehicles.
5. Their name starts with "A" or even better yet, "A-A-A."
This isn't the early 70s anymore, when sticking an "A" in front of your name was a bona fide promotional tactic to get in the front of the Yellow Pages. Okay, attacking a generic business name choice isn't the be all end all of arguments, but not caring to even try to update to something that shows a modicum of effort just shows laziness and lack of creativity. Couriers might be called many things, but "lazy" should never be one of them.
A courier service is an extension of your company, and choosing the right one is an important choice. By heeding these tips from the inside, you'll have a head start in knowing what to avoid, and less headaches next time you order a rush delivery.
As the old adage goes, the cheapest is the most expensive. I mean, it's old, and an adage for a reason, it's true! The cheapest companies often have a revolving door of unsatisfied contractor employees- not the guys you want to trust with your precious paperwork, critical items or anything else. More reputable services are usually priced accordingly. Some extra spending is worth its weight in gold when your critical items and reputation are on the line.
2. They answer the phone with a "yeah, hold on."
This isn't your local pizza place. Being dismissed before you even get to "hello" is probably a sign of the direction of your future business relationship. Phone skills are just one aspect of customer service. But you can be sure if talking on the phone is a chore for them, they won't treat the delivery of your item much differently.
3. Their idea of a half hour is really 3 hours.
Nobody likes lip service, well, of the business kind at least. Don't you wish more companies would realize that a little honesty goes a long way? Sure, not many will complain when a half hour is actually 45 minutes, but any more than that and they're pushing it. Time is money- a well-worn cliche for a reason.
4. The car they pull up in looks like it came back from the future after barely surviving World War III.
Reliability is a big deal here. And if they don't care enough to run a decently operating vehicle, they probably don't care much at all. Some people run their businesses and vehicles by a thread and hire contractors that do the same. Their lack of vehicle maintenance can wind up costing you money, time, or an important client that you just can't afford to lose. Make sure your courier runs updated and varied vehicles.
5. Their name starts with "A" or even better yet, "A-A-A."
This isn't the early 70s anymore, when sticking an "A" in front of your name was a bona fide promotional tactic to get in the front of the Yellow Pages. Okay, attacking a generic business name choice isn't the be all end all of arguments, but not caring to even try to update to something that shows a modicum of effort just shows laziness and lack of creativity. Couriers might be called many things, but "lazy" should never be one of them.
A courier service is an extension of your company, and choosing the right one is an important choice. By heeding these tips from the inside, you'll have a head start in knowing what to avoid, and less headaches next time you order a rush delivery.
