This lesson will help you learn appropriate responses after a customer accidentally dropped some bread on the floor.
It is common for customers to choose some items from bread display racks and put them in serving trays using tongs and then go to the cashier counter to pay when buying bread at bakeries.
If you force customers to pay for the goods that cannot be eaten anymore, will they ever come back to your store again?
Such an inappropriate response may make and spread rumors that you did not respond appropriately, and consequently lose customers.
In order to keep customers from having negative feelings and keep them happy and coming back, you must keep in mind the importance of appropriate responses.
INTRODUCTION OF CUSTOMER SERVICE SKILLS VIDEO LESSON SERIES
Surely it costs a lot to train new employees. It happened quite often that new employees just quit despite your efforts by taking time out of your busy schedule to train them.
However, all employees, regardless of length of employment, are required minimum training for
good customer service. Untrained customer service skills may cause inconvenience to customers and may damage to your business reputation.
This lesson aims to help employees self-train the basics of customer service.
